Return Policy
Returns Policy
At Fine & Fit], we want you to love your purchase. If you're not completely satisfied, we're here to help.
1. Change of Mind Returns
• You may return items within 30 days of receipt for a full refund or exchange.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Return shipping costs are the responsibility of the customer for change of mind returns.
2. Faulty or Incorrect Items
• If you receive a faulty or incorrect item, we will gladly provide a refund, exchange, or repair at our expense.
• Please contact us within 14 days of receiving your order to arrange a return.
• We will cover the cost of return shipping for faulty or incorrect items.
3. Australian Consumer Law
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. How to Return
• Email us at fineandfitapparel@gmail.com with your order number and reason for return.
• We'll provide you with return instructions and, if applicable, a prepaid return label.
• Pack the item(s) securely and include the original packing slip.
5. Refund Process
• Refunds will be processed to the original payment method (less shipping) within 5-10 business days of receiving your return.
• You will receive an email confirmation once your refund has been processed.
6. Exceptions
• Sale items are final
• Swimwear and intimate apparel are final
7. Gift Returns
• Gift recipients may return items for store credit or exchange only.
We reserve the right to refuse returns that do not meet our policy requirements. If you have any questions about our returns policy, please contact our customer service team at [your contact information].
This policy is compliant with Australian Consumer Law as of 01/07/2024. We recommend reviewing and updating this policy periodically to ensure ongoing compliance.
At Fine & Fit], we want you to love your purchase. If you're not completely satisfied, we're here to help.
1. Change of Mind Returns
• You may return items within 30 days of receipt for a full refund or exchange.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Return shipping costs are the responsibility of the customer for change of mind returns.
2. Faulty or Incorrect Items
• If you receive a faulty or incorrect item, we will gladly provide a refund, exchange, or repair at our expense.
• Please contact us within 14 days of receiving your order to arrange a return.
• We will cover the cost of return shipping for faulty or incorrect items.
3. Australian Consumer Law
• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. How to Return
• Email us at fineandfitapparel@gmail.com with your order number and reason for return.
• We'll provide you with return instructions and, if applicable, a prepaid return label.
• Pack the item(s) securely and include the original packing slip.
5. Refund Process
• Refunds will be processed to the original payment method (less shipping) within 5-10 business days of receiving your return.
• You will receive an email confirmation once your refund has been processed.
6. Exceptions
• Sale items are final
• Swimwear and intimate apparel are final
7. Gift Returns
• Gift recipients may return items for store credit or exchange only.
We reserve the right to refuse returns that do not meet our policy requirements. If you have any questions about our returns policy, please contact our customer service team at [your contact information].
This policy is compliant with Australian Consumer Law as of 01/07/2024. We recommend reviewing and updating this policy periodically to ensure ongoing compliance.
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